Electric Marketing Blog

Buying A B2B Mailing List: Why Job Titles Matter

When you’re thinking of buying a mailing list, the first criterion is usually type of company – legal firms, pharmaceutical companies, manufacturers, retailers. Then you might think geography – UK wide or local? And then obviously you want to target a decision-maker so you may choose managing director/someone senior.

But you can really target your list (and therefore pay less for it by buying less data) by considering the most likely job title your target will have.

If you email the managing director, you assume that he will pass your information down to the relevant person in the company. While this is a reasonable view when targeting companies of say, under 50 people, for larger firms (and it is larger firms who have the largest budgets) you need a more targeted approach.

If you are currently dealing with smaller companies where the managing director buys your product and you wish to tap into the more generous budgets of larger companies, discuss with your team which departments in a company usually use your product and contact the managers of those departments directly.

If your typical buyers span two departments you may need to send two e-shots ie marketing software can be bought by the marketing director and the IT director working together, so email the heads of both departments.

The most senior decision maker for a function does not always have a ‘director’ job title. For example, many firms don’t have an IT guy sitting on the board; they have a Head of IT who reports in to the finance director. You can ask a mailing list company to select IT directors and where there is no IT director, then select an IT manager contact.

A word of warning on job titles; some mailing list providers offer ‘the name of the person responsible for’ marketing, HR, IT, training, facilities etc. This is not always a manager with a budget and in a small company, you might buy the email address of the director’s PA or an office manager.

If you are buying a mailing list of medium to large-sized companies and are looking for a list of say, marketing managers, be sure to check that their job titles are just that. Ask the mailing list company for a sample of the data and a preview file of the companies and job titles you are buying.   If a company does not have a marketing function, it is often a clear signal that they do not run ongoing marketing campaigns. You are likely to be wasting budget chasing after a company that does not engage in marketing if you are offering marketing services.

On the other hand even large companies simply will not have the specialist job title you are looking for. Fleet managers, sponsorship managers, market research manager, travel managers, diversity managers, sustainability managers, IT security – these are all functions that may have a dedicated person or may fall into someone else’s remit. Again, ask the mailing list company to select, say diversity managers and where there is no one with that job title, select HR director or HR manager.

You can see a full list of the 121 mailing lists of job titles offered by Electric Marketing here

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Hard Bounce, Soft Bounce and Filtered? Why don’t all my emails reach the inbox?

Now that it’s common practice for email list suppliers to offer money-back guarantees on emails which do not reach the target’s inbox, you might find yourself sifting through returned emails, wondering what sort of bounce back will get a refund and what the mailing list company will refuse.

Here are Electric Marketing’s definitions:

Hard Bounce – you have the wrong email address. Check the spelling of the person’s name, the company name, that the address has an @ and a proper ending. It is easy to type .con instead of .com. Or the person has changed their email or left the company. If you have bought the list, email your list provider with all the addresses which hard bounced and get a refund. If you’ve bought your mailing list from Electric Marketing, we’ll correct the addresses we can (we phone all the companies on your list), send you the corrected email addresses and refund you for the remainder.

Soft Bounce – your email has hit a server which is down. Your software will probably try to send it again during the next 24 hours. If it doesn’t get through, try again the following week. The soft bounce is much less common than it was 10 years ago which I put down to better performing servers and technology. But a broken server is not the fault of your list supplier, so there is no refund on this one.

Access Denied – if your email bounces back with this heading, your email has been blocked by a spam filter. Again this is not the fault of your email list supplier but you can often fix this problem by looking at the message you sent and seeing which elements triggered the spam software to give your email a high spam score.

Filters work by giving each individual message a ‘spam score’. Marked out of ten, the higher the score, the more likely your message will be put in the spam filter. You no doubt use a spam filter yourself and know that you can choose the degree to which you set your filter, high, medium or low. The inboxes which reject your e-shot have their filters set to high, which means that even emails which get a relatively low spam score will be rejected.

For advice on writing an email which will evade a high spam score, see our page on Email Deliverability but the top 5 things to remember are

1. No hyperbole. Limit use of exclamation marks, capital letters and repetition.

2.Try not put too many links in the email. This is a characteristic of spammers. Balance the number of links to the amount of text.

3.Try not use images that contain text as this also is a characteristic of spammers. Filters cannot read text in images, so the spammer will hide his FREE MONEY BACK GUARANTEE in an image. Spam filters now filter out emails with images that contain text.

4. It is best not to send the email as one big HTML image. Balance the number of images to the amount of text.

5.Try not talk about lots of money. Big prices give you a big score by the spam filter.

Of course, rules are made to be broken.

You might find that you get a better response to your email by using lots of images or lots of links. And that on balance, it is better to live with a higher percentage of returned emails in order to make more sales to the people whose filters accepted your email.  Bear in mind that the person who sets their filter to the highest level might not be your best sales prospect.

 

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Compile Your Own Mailing List: Top 10 Tips From Electric Marketing’s List Research Team

Your best performing list in email marketing is your client list and second to that is your list of enquirers and people who have shown an interest in the recent past. But if you are looking for new business and a list of prospects is not readily available from a mailing list supplier, you might research the information yourself.

We’ve been researching business mailing lists for 25 years and while we’ll happily take on list research projects to your specification, we’ve compiled our top ten tips for mailing list research.

1. Start by compiling a list of companies you wish to target. If you’re not sure, look at your current client list and start looking for similar companies. Either companies in similar industries or of a similar size.

2. You no doubt have in mind the responsibility of the person in a company who is likely to buy your product ie person responsible for _____. Think about the job title they are likely to have. If you’re not sure, look at the job titles of your current clients.

3. Start by searching the web for people with that job title. LinkedIn.com is good but also look at the trade websites for that particular industry and search for articles on business websites which will often quote senior people, giving their name and position within the company. Look for their responsibilities and check that you’ve identified the right job title.

No two companies are structured in the same way and there are likely to be two or three options and job titles which overlap responsibility eg training manager, leadership development manager, workforce development manager, staff development and management development managers may all be responsible for buying in training courses. The finance director and the IT director will both have a say in the accounting software a company buys.

4. When you have some names and company names, start searching the web for the addresses and phone numbers of the companies. Go to the company’s own website to make sure that you get the trading address where staff are based, rather than the company’s registered address which websites such as Companies House and DueDil list. It is now a legal requirement that all companies have their address on their website and it is usually on the Contact Us page.

5. Now you have your calling list and it’s time to pick up the phone, check that the information you have found on the web is correct and ask for the email addresses of the people you wish to contact. Expect a fair proportion of data found on the web to be incorrect. You must explain why you want the email address and how it will be used. Be polite, professional and clear.

6. You may be able to verify contact information with the receptionist but be prepared for them to be hurried and abrupt if your information is horribly out of date. Ask to be put through to the department or, if your target is at a senior level, to the person’s PA.

7. If you have not been able to find any names on the internet, your task is more difficult. Some companies are happy to give out staff names and email addresses over the phone but there is an increasing trend to refuse all requests for names and emails unless you give a good account of yourself.

8. Have your sales pitch ready in your head. You can expect receptionists to put you straight through to any number of people. Some of them will be happy to chat, others not so much.

9. If you are handing this job to a junior person in your team, keep an eye on how the work is progressing hour to hour. As your research progresses you will learn more from conversations with companies as to who is responsible for what and hints as to the buying processes of your target companies. You might want to change the approach as you go along. It is easier to correct your own assumptions about other companies early in the project.

10. Electric Marketing offers a List Research Service. Prices are between £1.50 to £3 per contact name and email address found. If we can’t get the information, there is no charge to you. Just send us your list of target companies or even just an industry sector and job responsibility and we’ll research your prospect list for you and email it over to you. Recent projects have included:

  • a list of school improvement managers in local councils
  • a list of sales directors who sell to the public sector
  • a list of people responsible for IT in small ecommerce companies which are unlikely to have an IT director

To commission your perfect prospect list, call Robert Bingham or David Evans on 020 7419 7999 or email lists@electricmarketing.co.uk

 

 

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Top 5 Questions You Ask Electric Marketing

Electric Marketing is always busy in January as UK plc’s marketing team schleps back to work, grabs a coffee and makes itself comfortable in the office.

This week our time-pressed clients, usually marketing managers, have been taking advantage of our two-hour turnaround promise for quotes for mailing and email lists.

We’re always surprised when clients are surprised that we can get a quote out so quickly and we’ve compiled the top five questions you ask the data sales team.

1 How soon will you get back to me?
We can get a quote for a mailing list to you within two hours. It will have a small sample of the data you asked for attached. If you place an order, we aim to email your mailing list to you within two hours. If you need your marketing data sooner, mention this when you order or drop us an email.

2 What is the source of Electric Marketing’s mailing lists and email lists?

Electric Marketing is a research-led data company.  Every contact on our mailing lists has been selected to be included because their company is of a significant size and because the contact holds a senior role.  We focus our data research on companies with more than 50 employees or with annual sales of over £15m.

We carry out desk research, by monitoring business websites and reading trade magazines and business media.  We look for news of people taking up new roles with specific responsibilities for corporate budgets that our clients want a share of.

Then we telephone the companies we have found, confirm that the contact has that job title in that department and check the address, email address and phone number for the contact.

Then we add the contact to the Electric Marketing Database.

It is a labour-intensive process but it means that if you buy a mailing list or email list from Electric Marketing, you are buying a list of relevant prospects in organisations which have budgets to spend.

3 How do I know Electric Marketing data is accurate?

No matter what you are buying, it is always a leap of faith to use a new supplier.  Google the words mailing list or email list and every company seems to be making the same promises.

Electric Marketing has compiled a mailing list of 80,000 business contacts over the course of 23 years. We update the entire marketing database, by phone every four months.

We have a team of trained, experienced telephone researchers in house who phone the 80,000 business contacts to check for changes in their name, job title, phone number, email address or mailing address.

Because the contacts on our mailing lists are high-level decision makers, we speak to the people working around them to check the information. PAs, office managers and receptionists are our best sources of current information. If the receptionist says ‘I don’t know, I’m a temp’, we call back another day to update our records.

4 Can I just buy a small chunk of your marketing data?

Yes. We may have 80,000 contacts but no one wants all of it.

You can select your chunk of data by:

* job title ie just the IT Managers but not the IT Directors

* postcodes ie just Manchester postcodes, not the entire North West

* industry sector ie Finance Directors in banks or Marketing Managers in pharmaceuticals

* company size ie HR Managers in companies with more than 500 employees

And you can combine any of these criteria, so you could buy a list of finance directors in banks in London or IT managers in legal firms with more than 100 employees.

We have always had a firm policy of no minimum order for data; just buy what you need and use it quickly, before it goes out of date.

5 Can you invoice me?

Yes we can invoice you if you have bought a mailing list from Electric Marketing in the past and paid it on time, then you have an account with us and we can invoice you.

If this is your company’s first time buying a mailing list from Electric Marketing, we’ll ask you to pay by card.

We cannot invoice for small amounts of under £50.

If you are ordering mailing lists or email lists on our website, you can opt to pay by credit card or by invoice.

 

For more information on how we compile our mailing lists and email lists, see our page Why Use Us?

 

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Using Business Mailing Lists With Social Media

With the EU eager to ring the death knell for one-to-one marketing and bloggers on the web shouting that cold emailing doesn’t work, we look at new ways to cut through the information overload and reach the unresponsive corporate executive.

Post is too expensive, no one takes telesales calls anymore and gmail-type filters put all your cold email shots into the ‘cold email shot’ file which your target corporate executive never opens. How can you get your message in front of your target – the senior executive with a serious corporate budget?

LinkedIn

The bad news: people exaggerate on LinkedIn. That head of marketing for a hot tech start up; it’s a guy in his bedroom in his Mum’s house with a great website and big plans. But he hasn’t got a budget, so he’s no use to you.

More bad news: people don’t update their profile on LinkedIn or they forget their password and the email address they used to sign up is defunct and so is the company that issued the email, so they can’t access the account and they are forever listed as head of marketing for Woolworths. So they start a new account. LinkedIn is littered with abandoned profiles.

But the good news is that LinkedIn is full of people in big companies with heavy responsibilities and big budgets to match them. It is just a matter of identifying the right people.

Using a researched mailing list to identify the people you want to target and find them on LinkedIn overcomes the site’s drawbacks. You can make contact either by requesting to connect (free) or using the InMail service. Either way you know you are putting efforts into starting a conversation with a relevant prospect for your business.

 

Twitter

Twitter is a great place for driving traffic to your website. But you want the right people going on your site, so use a targeted, researched mailing list to identify the people you want as clients and start by following them.

Your targets may follow you back, but if you follow them, Twitter allows you to respond to their tweets. Strike up a conversation, maybe just retweet one of their posts or reply to a tweet with a simple ‘I agree’ or ‘great idea’. If you’re feeling timid, just favouriting one of their tweets will get your name in front of them. Most tweeters have their Twitter account set so that they get an email every time someone follows them, favourites a tweet, replies to a tweet or mentions their Twitter name in a tweet.

There you are, your name in their inbox and not in the spam filter. And you’ve said something nice about them, publicly. Who doesn’t respond to a compliment in their inbox?

And if all this chat about tweets, posts and retweets sounds complicated, read the Electric Marketing guide to using Twitter in business-to-business marketing.

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By Being In The Right Place At The Right Time, You Can Win New Business

Trigger marketing or event-driven marketing usually refers to consumer marketing but by focusing on key moments in a company’s life, you can use trigger-marketing in marketing to business. You can increase your sales by contacting companies when they are likely to be hiring new suppliers.

The hiring of a chief executive can mark the start of a new chapter in a corporate’s life.

A new chief executive is expected to make changes to the way things are done at a company but the saying that ‘a new broom sweeps clean’ also applies to departmental directors and managers heading up teams.  In many corporate cultures it is essential to look busy and not accept the status quo. An ambitious new hiring needs to get noticed; he will often fire suppliers and bring in new partners with fresh ideas.

And this is the time to get your business card, your website or your LinkedIn profile,  in front of the new manager to make sure that you are on the pitch list.

As well as being timely, you can make your initial communication relevant to the prospect, maybe offer congratulations on the new job.

Electric Marketing tracks new appointments in a series of monthly updates, giving you contact details of newly appointed managers and directors in the high-spending departments of large UK companies.

We focus on the people who are likely to be buying in services: chief executive, marketing director, HR director, finance director, IT director , sales director, CRM manager and training manager. Once a month, we email our subscribers a list of all the new appointments we have identified (we phone every company on the list a few days beforehand) with their full contact details.  At just £355 for 12 datafiles, one every month for a year, it is the most effective information for b2b trigger marketing campaigns available.

We offer ten lists of new appointments, every month, each one focusing on a corporate department. See the full range of new appointments mailing lists here.

By being in the right place at the right time, you can win business.

Read more about trigger marketing.

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EU Regulation On Data Protection Unlikely To Become UK Law Before 2018

We are following the progress of the proposed EU Regulation  on Data Protection very closely.

While the MEPs voted overwhelmingly for a set of proposals which would outlaw list broking, cold telemarketing and cold mailing to named contacts, the Ministers of Justice & Home Affairs from each of the 27 EU nations are taking a more business-friendly, risk-based approach. They met on 10 October to agree their own set of proposals. They will meet again in January 2015 to try to reach agreement on the issue of the ‘right to be forgotten’.

When the Ministers of Justice & Home Affairs have reached agreement, then the three-way negotiations with the European Parliament and the European Commission begin. This is likely to happen in the second half of 2015.

According to the DMA (Direct Marketing Association), this progress means that the Regulation could be passed into EU law by late 2015. The UK then has two years to implement the law, which means that the Regulation could be enforced in the UK by late 2017 or more likely, early 2018.

To increase the uncertainty of what may happen in direct marketing, David Cameron has promised an ‘in/out referendum’ on Britain’s membership of the EU before 2018. It seems unlikely, but by 2018 we might be negotiating our way out of the EU.

To read the full text of the DMA’s article, written by solicitor James Milligan, see here.

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Proposed EU Regulation on Data Protection will affect all businesses using mailing or email lists to prospect for new customers

We’ve been lobbying against the proposed new EU data protection legislation for getting on for two years now.

Earlier in 2014 the EU Parliament agreed a piece of draconian legislation that would outlaw list broking, insist on written consent for all marketing communications sent to a named person, with no distinction between b2b and b2c, and effectively finish off personalised marketing to anyone other than your recent customers. If that legislation were enacted it would mean the end of direct marketing as we know it. We will return to the days of writing to Dear Marketing Manager or Dear Stationery Buyer.

Following this vote there have been some alarmist blogs placed on the DMA’s website which have stirred the small business community into panic. Here’s one from June
http://www.dma.org.uk/article/eu-data-protection-reform-what-you-need-to-know

However the reality is that the EU is still debating what form the legislation will take and what that legislation will be. The European Parliament has voted for this legislation but that does not mean that it will become law.

The European Commission, the European Parliament and the Council of Ministers have now all drafted three different versions of the proposed data protection regulation. The European Parliament draft is by far the most damaging for anyone who uses mailing or email lists to prospect for new customers. The three bodies will enter into negotiations as to which elements of each version will become EU law.

There are two types of EU legislation;

1. EU Regulation which obliges all countries to enact the legislation without amendment

2. EU Directive which has to be debated and passed through the UK Parliament at Westminster and to which amendments can be made.

The current UK Government is pushing for the laws to become a Directive, which will give UK MPs some leeway to alter the legislation as it applies to the UK.

It should be borne in mind that the UK amended the last similar piece of EU legislation (a Directive) with the Electronic Communications Act specifically allowing the sending of B2B emails in the UK without the sender first obtaining consent.

The UK coalition government opposes the proposals and is lobbying for them to be a Directive at the very worst. Unfortunately the Labour party is currently in favour of the proposals and has not replied to any of our letters on the subject.

As things stand we have at least two years until the law is changed.

If your company buys in data to use to prospect for new customers, please write to your MP, explaining what the proposed legislation will mean for you. Also write to Simon Hughes MP who is in charge of the UK negotiation with the EU. The more letters MPs receive, the more attention will be paid to the issue and it becomes less likely that the UK sleepwalks into agreeing to legislation that is damaging for business.

The time to write to your MEP has passed as the vote has happened and most UK MEPs (bar UKIP) voted in favour of the new draconian data laws. But it is always worth explaining to an MEP the consequences of their vote and the effect it will have on your business, our industry and the wider economy.

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Trigger Marketing for B2B Marketers: Tie Your Marketing Communications Into Key Events In A Company’s Life

As anyone who has ever done cold-calling and appointment setting will tell you, it is difficult to penetrate the mind-set of ‘if it ain’t broke, don’t fix it’. How can you sell into a company which is embedded with another supplier?  Sometimes you just get lucky and your cold call hits the buyer when there is trouble with the existing supplier – a price rise, a delayed job – and the buyer is in the mood to make a change.

You can increase your new business success rate by contacting companies when they are likely to be hiring new suppliers.

We’ve identified a company merger or acquisition as being a key moment in a corporate’s life for hiring new suppliers.

When a company buys or merges with another company, it triggers a change in its purchasing habits. It may buy in services to help it cope with the challenge of merging or absorbing the new corporation. The company may not have all the experience it needs to deal with new issues the merger is throwing up. This is when it looks to outsource and when, by being in the right place at the right time, you can win business.

As well as being timely, you can make your communication relevant to the prospect. You can grab their interest in the first line by talking about their company’s situation. Instead of presenting your excellent credentials, you can explain how your company’s expertise can help them; either by removing a problem from their in-tray or by taking their business forward.

Electric Marketing tracks merger and acquisition activity in M&A News. M&A News isn’t just a list of mergers and acquisitions; it gives you contact details for the key personnel in the companies involved so that you can make your pitch at a time when the company is in a state of flux and momentous change.

M&A News focuses on the people who are likely to be buying in services: chief executive, marketing director, HR director, finance director, IT director and legal director. At just £145 for 12 datafiles, one every month for a year, it is the cheapest information for trigger marketing campaigns available. See M&A News for details.

There’s more about trigger marketing on Electric Marketing’s website

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What links these brands: House of Fraser, Land Rover, Lucozade, Gieves & Hawkes, Pizza Express?

Yes they are all big brands with a solid British heritage, but they are no longer in British hands. All of these brands have received major investment from Asia and are majority Asian-owned.

If you can see a business opportunity targeting companies with overseas parent companies, Electric Marketing now offers mailing lists with email addresses sorted by nationality of parent company.

We have lists of companies operating in the UK owned by Chinese, French, German, Indian, Italian, Japanese, Scandinavian, South Korean and US companies. The lists don’t just feature British brands but brands from those countries with a market presence in the UK such as EDF (France), BMW (Germany), Honda (Japan) and Samsung (South Korea),

We don’t believe any other UK mailing list company offers this as a selection criteria.

The mailing lists are ideal for any company focusing its marketing efforts on multinational corporations; from international marketing and advertising agencies to multilingual market research teams, from translation agencies, international relocation agents and business language training schools to companies offering legal advice on visa and immigration issues.

As with all Electric Marketing mailing lists, all data has been checked within the last 4 months by calling the companies and checking that the information we have is spelt correctly and is up-to-date.

See how many contacts we have for each country or region and order your lists on these pages. There is no extra charge for using this marker as a selection criteria.

China   http://www.electricmarketing.co.uk/Chinese-companies-in-UK-mailing-lists.html

France  http://www.electricmarketing.co.uk/French-companies-in-UK-mailing-lists.html

Germany http://www.electricmarketing.co.uk/German-companies-in-UK-mailing-lists.html

India http://www.electricmarketing.co.uk/Indian-companies-in-UK-mailing-lists.html

Italy http://www.electricmarketing.co.uk/italian-companies-in-uk-mailing-lists.html

Japan http://www.electricmarketing.co.uk/Japanese-companies-in-UK-mailing-lists.html

Scandinavia http://www.electricmarketing.co.uk/scandinavian-companies-in-uk-mailing-lists.html

South Korea http://www.electricmarketing.co.uk/Korean-companies-in-UK-mailing-lists.html

USA http://www.electricmarketing.co.uk/USA-companies-in-UK-mailing-lists.html

Are you interested in companies from other nations? Email lists@electricmarketing.co.uk and we’ll put your chosen country at the top of our research list and get back to you within the week with a quote.

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