Connect Managed Services acquires Amazon Connect provider CoolHarbour
LDC-backed contact centre VAR Connect Managed Services has bought next-gen outfit CoolHarbour. CoolHarbour is a specialist customer engagement and unified communications consultancy and systems integrator that is an early adopter of Amazon Connect, Amazon Web Services’ attempt to disrupt the contact centre market. It is expected to become the first UK company to gain Amazon Connect accredited reseller status. Connect Managed Services has supplemented this deal with the acquisition of the assets and technical teams of US business UVN. The double swoop adds £1.4m to the company’s revenues.